Set up a customer display
Pair a second screen that shows guests their order, total and a tip prompt, customise it in the display editor, and fix a display that won't connect.
On this page
A customer display is a second tablet or phone facing the guest. It mirrors one till: while you ring up an order, the guest sees the items and the total, can choose a tip and, if you want, enter their email or phone number. Between orders it shows your logo, a photo or a video. It talks to its till over your venue's own network.
Before you start
- Turn on the Customer display feature for the location under Settings › Features. It's included in every plan, and displays don't count toward your plan's device limit.
- You need the Manage devices permission to pair it, and Organization settings to change the display editor.
- You need a till at the same location; the display mirrors it.
- Install Verimly POS on the display tablet.
- Put the display and the till on the same local network. Guest networks and networks with client isolation stop them from finding each other.
Pair the display
Displays are paired from the back office only, so nobody can link a screen at the counter by accident.
- In the back office, go to Settings › Devices and choose Add device.
- Choose Customer display and Next.
- Give it a name and pick the location.
- Under Mirrors till, choose the till it shows.
- Choose Get pairing code.
- On the display tablet, open Verimly POS, tap Pair this device and enter the six-character code within 15 minutes.
- Allow local network access when the tablet asks.
The display shows Connecting to the till, then Connected to the till. On the till, the display appears under More › Settings › Connections as Connected. If it says Not connected, keep both on the same network and open Verimly POS on the display.
To link the display to another till later, open it in Settings › Devices and change Mirrors till. It must be a till at the same location.
What guests see
| Screen | When | What it shows |
|---|---|---|
| Idle | No order open | Your logo, a welcome message and a background colour, photo or video |
| Your order | While you add items | Items with their options, discounts, service charge, total and tax included |
| Payment | At payment | The amount to pay, payments already received, and the tip prompt |
| Customer information | When you ask for contact details | A form for email or phone number |
| Thank you | After payment | A thank-you message |
Tips on the display
With Ask for a tip on, the guest sees "Would you like to leave a tip?" on the payment screen and picks an amount or No tip. The till then shows "The guest chose a … tip on the display" and adds it to the payment. The prompt isn't shown while a card payment is running on the reader or for gift card payments.
If your location asks for card tips on the reader, choose one place to ask so guests aren't asked twice. See Card tips.
Customer details on the display
With Let customers enter their details on, staff can choose Ask on customer display when adding a new customer to an order. The guest types an email address or phone number on the display and the till receives it. Staff can still choose Enter at the till. With Automatically ask on the display, the form opens on the display by itself for a new customer.
Under Contact information, choose Email or phone, Email or Phone. Offer marketing opt-in adds an optional box for news and offers. Creating a customer this way doesn't enrol the guest in Knownbee.
Customise the display
- Go to Settings › Customer display and choose Open display editor.
- Under Screens, pick the screen to edit. The Preview shows a sample order in Portrait or Landscape, Light or Dark.
- Change: - Appearance: Business logo, Background (Solid color, Photo or Video), Colors and a Dark overlay that keeps text readable over a photo. - Content: a Heading and Message per screen. Leave them blank to use the standard text in the display's language. - Behavior: Show business logo, Show item options, Show connection status, Ask for a tip and the customer details options.
- Choose Save. Changes only apply when you save.
Photos can be JPEG, PNG or WebP up to 10 MB. Videos must be MP4 (H.264) up to 50 MB; they play muted and looped. Photos and videos only show on the idle and thank-you screens; the order and contact screens use the background colour so they stay readable. Media is stored on the display, so it isn't downloaded again after a restart unless you change it.
Hidden staff settings on the display
The display has no visible menu for guests. To reach its settings, tap the top left, bottom left, bottom right and then top right corner within 8 seconds, then enter the PIN of a staff member who works at this location. There you can choose Unpair this display; it then needs a new pairing code.
If nobody can enter a PIN, revoke the display in Settings › Devices. Its till drops it within 30 seconds, and the display returns to pairing once it's online.
Common questions
Can one display show two tills?
No. A display mirrors one till. Each till can have its own display.
Does the display need internet?
The display gets its settings over the internet, but it talks to its till over your local network. Both must be on the same network.
Can I use a phone as a display?
Yes. Any iPhone, iPad or Android device that runs Verimly POS works. Larger screens are easier for guests to read.
If something goes wrong
- The display keeps showing "Connecting to the till": the display and till can't find each other. Put both on the same network, without client isolation or a guest network, and allow local network access for Verimly POS on both (on iPhone and iPad: Settings › Privacy & Security › Local Network).
- "Customer display is off": turn the feature on for this location under Settings › Features.
- "Till unavailable" or Not linked to a POS in Settings › Devices: the till it mirrors was revoked or isn't set. Choose a till under Mirrors till.
- "Update the app": the installed version doesn't support local customer displays. Update Verimly POS from the App Store or Google Play.
- "Update the app on the till": the till runs an older version of Verimly POS than the display. Update the app on both devices. The till shows Update app on display when the display is the older one.
- The guest's tip choice didn't arrive: the display shows "The till could not confirm your choice". Ask the guest to choose again, or add the tip on the till.
Still stuck? Contact support with the names of the display and its till, and a photo of the display's screen.