How do card tips work?
Choose per location whether card tips are asked on the POS, on the card reader or not at all, and see where tips show up afterwards.
On this page
Each location decides where guests are asked for a tip when they pay by card. A tip is stored with the payment it came with. It is not part of your sales and carries no VAT.
Choose where card tips are asked
- In the back office, go to Settings › Card payments.
- If you have several locations, open the location. Its panel shows Payment settings for the location.
- Under Card tips, choose one of the options below.
You need the Manage locations permission to change it.
| Option | What happens |
|---|---|
| Asked on the POS (default) | Staff enter the tip on the POS before the card is tapped. It is added to the amount sent to the reader. |
| Asked on the reader | Guests choose 5, 10 or 15% or an amount on the reader screen. For bills under 10 the reader offers fixed amounts of 1, 2 or 3 instead. |
| No card tips | Card payments never ask for a tip. |
The location list on Card payments shows the choice per location: Tips on the POS, Tips on the reader or No card tips.
Asked on the POS
On the payment screen, tap Tip before tapping Card. Choose None, 5%, 10% or 15%, or type an amount, then tap Add {amount} tip. The Card tile then charges the bill plus the tip.
If a customer display is paired and set to ask for a tip, the guest can choose it there. The POS shows "The guest chose a {amount} tip on the display", and the tip is used like one typed on the POS.
Asked on the reader
The Card tile shows Tip on the reader. The guest sees the tip screen after you send the amount, and the reader adds the tip to the charge. The POS records the tip separately from the bill.
A tip typed on the POS is not added to a card payment in this mode, so the guest is never asked twice. A Bluetooth reader has no tip screen: with one, the POS asks for the tip instead.
The reader's tip screen is sent to your readers automatically when you change the setting. The Reader setup line in the location's payment settings shows when it was last sent. If a reader still shows the old choice, select Send again.
No card tips
The reader never asks for a tip. If staff enter a tip on the POS anyway, the Card tile shows No tip on card and the card is charged for the bill only. Tips can still be given in cash.
Where tips show up
- On the order: each payment shows its tip, for example "tip €2.00".
- On the receipt: with Print the tip under each payment turned on in the receipt layout.
- In reports: the Sales summary has a Tips line. Tips are left out of net sales, and included in Total collected. See Sales reports.
- In Payments: the Tip column for every card payment. Card tips are paid out to your bank with the payment. See Payouts and your balance.
- In the till: cash tips appear as Cash tips in the till summary.
- In tip pools: if you share tips, choose Card tips (card and gift card) and Cash tips as sources. See Share tips.
Common questions
Can I take a tip on a gift card payment?
No. Tips are not taken from a gift card. The guest can tip by card or in cash.
Do guests paying by QR get asked for a tip?
That is set separately in the QR ordering settings. See QR ordering.
A guest wants to change the tip after paying. What do I do?
While the order is still open, remove the payment and take it again with the right tip. For a card payment, removing it refunds it to the card, and the €0.05 Verimly fee of the first payment is not refunded. See Split a bill for removing a payment.