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Set up your business for the first saleThe order to set things up in, from a new account to a first test sale: business details, location, menu, tax, staff, devices and card payments.A feature or menu item is missingWhy a screen, button or device type doesn't show, and how to turn features on under Settings › Features, including what each MODULE_ error means.Pair a deviceConnect a tablet or phone to your business with a pairing code: tills, waiter devices, preparation station screens, handover screens and customer displays.The card reader is offline, busy or not foundWhat to do when a card payment can't reach the reader, with an explanation of every card reader error message and code.The printer doesn't printAn escalating checklist for a receipt or kitchen printer that stays silent, from paper and power to the print queue, the device that drives the printer and station settings.Take an order and get paidHow to ring up a quick sale at the counter or run an order at a table on the POS, add products with options and notes, send items to preparation and take payment.Refund a saleGive money back on a paid order from the POS, in full or in part, in cash, to the card or on a new gift card, and what to do when a card refund fails.Set up Verimly PaymentsTurn on card payments for your business, see what information you need, and understand each account status, from "Under review" to "Action needed".A payment seems stuck or may have been taken twiceWhat to do when the POS shows "Verifying payment…", a card payment is still open on an order, or a guest may have paid twice.Close the till at the end of the dayCount the drawer, recount when it doesn't match, decide what stays in the drawer for tomorrow, and close the day with a printed Z report.An order did not reach the kitchenA checklist for when a sent order doesn't appear on the prep station screen or printer, from the quickest checks to the set-up behind it.Pay with a gift card using the GC codeHow a guest shows a gift card code from Knownbee and how the cashier takes all or part of the bill from the card.Sign-in, PIN or verification code does not workWhich sign-in belongs to which screen (back office, POS, staff portal, Knownbee) and what to check when it fails.The AI assistant in the back officeWhat the assistant can answer and prepare, how an owner switches it on, how changes are confirmed, and its limits.The internet is down or screens are not updatingWhat to do when a till, kitchen screen or the back office loses its connection. Verimly needs the internet to sell.
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