Guests & loyalty
Customer profiles, the loyalty programme and the Knownbee app.
10 articlesCustomer profiles
Customer profiles, data export and deletionWhat a customer profile holds, how it relates to the guest's own Knownbee account, and how to export or delete a customer's data when they ask.Merge duplicate customer profilesHow to fold a duplicate customer profile into the right one, what moves over, and why two Knownbee users cannot be merged.Edit the emails guests receiveChange the wording of booking and online order messages, switch a message off, set where replies go and send yourself a test.
Loyalty programme
Set up loyalty: points or a stamp cardChoose points or a stamp card, set how guests earn and what the reward is, add a welcome bonus and stamp expiry, and print the join QR code.Redeem a reward and the welcome bonusHow staff redeem points or a full stamp card on the POS, how the welcome bonus arrives, and what happens if the order changes afterwards.Points, stamps or a member code are not workingWhat to check when a member code doesn't scan, a guest earned nothing, or a balance looks wrong.
The Knownbee app
What Knownbee is and how to link a guest at the tillKnownbee is Verimly's free app where guests keep their loyalty cards and gift cards. This explains how guests get their card and how staff link a member to an order.Get listed in KnownbeeFill in your listing, send it to Verimly for review, handle requested changes and choose whether guests can find you in the Knownbee app.Adding the Knownbee card to Apple Wallet or Google Wallet doesn't workWhat to do when the wallet button is missing, the link has expired, or the pass in your phone's wallet no longer scans.Reset or replace a member codeWhat to do when a guest's code was lost, shared or photographed: resetting the Knownbee code in the app, or replacing a business member code in the back office.
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