Adding the Knownbee card to Apple Wallet or Google Wallet doesn't work

You can keep your Knownbee code in your phone's wallet, so you can show it at the till without opening the app. The pass carries your member code only; your stamps, points and gift cards stay in the Knownbee app.

Quickest fix

Open Knownbee, go to My code and tap Add to Apple Wallet (iPhone) or Save to Google Wallet (Android) again. Each tap makes a fresh link.

Checks, most likely first

The button is not there

• The buttons only appear where Verimly offers that wallet. If neither is shown, wallet passes are not available yet. "Wallet passes are not available yet." (WALLET_NOT_CONFIGURED) means the same. Use My code in the app instead; it works at every till.
• An iPhone only shows Add to Apple Wallet, an Android phone only Save to Google Wallet.
• You need to be signed in to Knownbee.

"This wallet link has expired or was already used"

WALLET_LINK_INVALID. The Apple Wallet link works once and for 5 minutes. Go back to My code and tap Add to Apple Wallet again, then add the pass straight away.

The pass in the wallet doesn't scan at the till

You probably reset your code after adding the pass. The old code stopped working at every place at once. Delete the old pass from your wallet, then add it again from My code. See Reset or replace a member code.

The pass doesn't show my stamps or gift cards

That is expected. The pass is your member card with your code. Balances, rewards and gift cards are in the Knownbee app.

I want to pay with a gift card from the wallet

The wallet pass cannot pay. Open the gift card in Knownbee and tap Show at the till to get a gift card code. See Pay with a gift card.

Nothing happens after many tries

The wallet buttons are limited to a number of tries per account in a short time. Wait a few minutes and try again.

Still not working?

Write to support from Knownbee: Profile › Help & legal › Contact support. Include your phone model, which wallet you use and the exact message you see.