Redeem a reward and the welcome bonus
How staff redeem points or a full stamp card on the POS, how the welcome bonus arrives, and what happens if the order changes afterwards.
On this page
A reward becomes a discount on the guest's open order. The guest's customer profile must be on the order first; their balance then shows on the POS.
Redeem on the POS
- Attach the customer: tap Add customer, then scan their member code or search, see What Knownbee is.
- The customer sheet shows their Balance. With points it also shows what they are worth.
- Redeem: - Stamp card: tap Redeem reward. Until the card is full the button shows how many stamps are still needed. - Points: tap Redeem points, enter the Points to redeem or tap Use … for the maximum, and confirm Redeem … points.
- The discount appears on the order. Take payment as usual.
You can also open Redeem loyalty from the order's actions once a customer is attached. Redeeming needs View customers and permission to take orders.
What the reward takes off
- Cheapest item free: the cheapest item on the order is discounted, one unit of it.
- Fixed amount: the set amount, but never more than the order.
- Points: each point is worth the value set in loyalty settings. You can use only as many points as the order can absorb; the hint shows the maximum.
Gift cards sold on the order are never discounted by a reward.
The welcome bonus
A guest who joins your place in Knownbee (from your QR code or the app) gets the welcome bonus with their first paid visit after joining. It is added when that order is paid, so it can be redeemed from the next visit. In Knownbee the card says "Your welcome gift unlocks on your first visit" until then. A guest gets one welcome bonus per place.
If the order changes
- Remove the reward: remove the loyalty discount from the order's applied discounts. The points or stamps go back to the guest.
- Change the customer: first remove the reward. Otherwise you see "This order has a loyalty reward. Remove it before changing the customer." (
LOYALTY_REDEMPTION_PRESENT). - Void the order: the redeemed points or stamps go back, and anything the order earned is taken off.
- Refund: what the refunded items or amount earned is taken back once the money is back. If the first visit is fully refunded, the welcome bonus waits for the next visit again.
Messages you may see
| Message | What to do |
|---|---|
| "The stamp card is not full yet" | The guest needs more stamps. Expired stamps count as 0. |
| "Not enough points" | The balance changed; reopen the customer and try again. |
| "The reward is worth more than the order. Redeem at most … points." | Lower the points. |
| "There is no item on this order the reward can be used for." | Add an item first, or the order is already fully discounted. |
| "Attach a customer to the order first." | Attach the customer, then redeem. |