Account & security
Signing in, codes, two-step verification and support access.
7 articlesSigning in
Sign-in, PIN or verification code does not workWhich sign-in belongs to which screen (back office, POS, staff portal, Knownbee) and what to check when it fails.Reset your back-office passwordRequest a reset link, what the link can and cannot do, and what happens to your other sessions.The verification code does not arrive or is rejectedFix one-time codes for the staff portal and the Knownbee app: newest code wins, spam folders, phone number format and limits.
Security
Two-step verificationTurn on two-step verification with an authenticator app, save backup codes, trust a device and review your active sessions.Protect your account and respond to a lost deviceKeep the back office, tills and Knownbee accounts safe, and what to do when a phone, tablet or password is lost.
Account settings
One account for several businessesHow one login works across several businesses: switching, creating another, invitations and roles per business.What the bell in the back office showsThe notifications bell lists things that need attention: subscription, payments setup, payment issues and disputes, setup steps and low stock.
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