Reset your back-office password

If you forget your back-office password, you choose a new one with a link sent to your email. This only applies to the back office; the POS uses a PIN and the staff portal and Knownbee use one-time codes (see login).

Reset your password

1. 1On the sign-in screen choose Forgot password?.
2. 2Enter your email address and choose Send link.
3. 3Open your email and choose the link in the message. It opens Choose a new password.
4. 4Enter a New password of at least 8 characters and choose Save password.
5. 5Sign in with the new password. The sign-in screen confirms Password changed. Sign in with your new password.

What to know about the link

• It works once, for one hour. After you use it, or after an hour, it stops working.
• When you save a new password, every other session of your account is signed out. Other browsers and devices must sign in again with the new password.
• The screen says If an account exists for your address a reset link is on its way. It answers the same way whether or not the address has an account, so nobody can use the form to find out who is registered. If you never receive an email, check that you typed the address you registered with.

If the link says it has expired

The message This link has expired appears when the link is older than an hour, was already used, or is incomplete. Choose Request a new link and start again. Use the most recent email.

If no email arrives

1. 1Wait a few minutes and check the spam or junk folder.
2. 2Check the address for typos. A different address than the one on your account sends nothing.
3. 3Request a new link once, then wait. Several requests in a row can be limited, and the screen then says Could not send the link. Try again.
4. 4Ask the owner of the business whether your account uses another email.

Change your password when you are signed in

You do not need a reset link if you remember your current password. Open My account, go to Security and use the Password card: enter your current password, the new one twice and choose Change password. The switch Sign out other sessions is on by default and ends every sign-in except this device. See security.

Still not working?

Send a request through contact-support once you can sign in, or ask your business owner. Never send your password or reset link to anyone, including Verimly.