Protect your account and respond to a lost device

Verimly keeps each surface separate: the back office account, POS PINs, the staff portal and guests' Knownbee accounts each have their own sessions. This article shows what to review regularly and what to do when something goes missing.

Everyday habits

• Use a password only you know, of at least 8 characters, and turn on two-factor.
• Give every person their own back-office account and their own POS PIN. Do not share a login.
• Never share passwords, PINs or one-time codes. Verification codes are for the person who asked for them.
• On shared computers, do not choose Trust this device and sign out when you finish.

Back office: review your account

Open My account and choose Security. The page has four cards:

A back-office session lasts 30 days and is extended while you keep using it. If Active sessions lists a device you do not recognise, sign it out. A session that ends, by signing out or from another device, stops live updates on that device straight away.

If you lose a phone or computer

Back office

1. 1Sign in on another device, open My account › Security.
2. 2Change your password and keep Sign out other sessions on, or choose Sign out other sessions under Active sessions.
3. 3If you used an authenticator app on the lost phone, set it up again on a new phone (see two-factor). Use a backup code to get in meanwhile.
4. 4Tell your owner or manager. They can also choose End all sessions on your page under Staff, which signs you out of the back office, the tills and the staff portal at once (see staff-access).

A till or kitchen screen

Open the back office, go to Settings › Devices and choose Revoke access on the device. It is signed out and needs a new pairing code to be used again; sales and the device record are kept. If staff PINs could be known to whoever has the tablet, change them on the staff profiles (Change PIN). See device-manage. Locking a till (the lock button or the automatic lock) ends the session on the server too, so it cannot be reused from another device. A new PIN signs that person out of every till at once.

A staff member's phone (staff portal)

In the staff portal the person can open Me, see Signed-in devices and choose Sign out or Sign out everywhere. A manager can end a person's portal sessions from the back office; see portal.

A guest's phone (Knownbee)

Guests manage this in the Knownbee app: Profile, then Security & privacy (Your code, devices and data).

• Signed-in devices lists every device. Sign out ends one; Sign out all other devices keeps only the current one. A signed-out device needs a new code to sign in again.
• Reset my code gives the guest a new Knownbee code right away. The old code stops working at every business at once; cards and balances stay. See rotate-code.

Knownbee has no passwords. Signing in needs a code sent to the guest's email or phone, see otp.

If you suspect someone else has access

1. 1Change your password and sign out all other sessions.
2. 2Turn on two-step verification if it is off.
3. 3Open Settings › Activity log to see who signed in and what changed. See audit.
4. 4Check who has back-office access on the Staff screen and remove anyone who should not have it. To sign one person out of everything at once, use End all sessions on their page.
5. 5If agent keys are in use, revoke any you do not recognise under Settings › AI & agents. See agent-keys.

Still not working?

Use contact-support. Include what happened, the time, the device name for a till and never the password, PIN or a code.