Rename, replace or remove a device
Rename a device, change what it does, revoke access to a lost or stolen tablet, replace a broken one and move a tablet to another location.
On this page
Every paired device has a record under Settings › Devices: its name, type, location, app version and when it was last seen. You manage tablets there, not on the tablet itself. Sales are never lost when you revoke or replace a device; they belong to the location and stay in your reports.
Before you start
- You need the Manage devices permission (owners have it). With View devices you can see the list but not change it. Pairing codes stay hidden for you: only Manage devices shows them.
- Devices can't be deleted. A revoked device stays in the list, greyed out, so its history stays traceable.
See how your devices are doing
Go to Settings › Devices. Devices are grouped under Tills and waiter devices, Preparation station screens, Handover screens and Customer displays. Each row shows:
- Location, Version (app version and platform) and Last seen.
- A status: Active, Awaiting code (created, not yet paired) or Suspended (access revoked).
- A warning when the device can't do its job, for example Preparation station screens are off or Not linked to a POS.
A device that hasn't been seen for a long time is probably switched off, out of battery or offline.
Rename a device or change its settings
- In Settings › Devices, click the device.
- Change the Device name. Use where it stands: "Bar", "Terrace handheld".
- Depending on the type, you can also change: - Takes payments for a till. Turn it off to make it a waiter device, and pick its Main till. - Mirrors till for a customer display. - Prep station for a preparation station screen.
- Choose Save.
The device picks up the change by itself. The location and the type can't be changed; see "Move a tablet" below.
Revoke a lost or stolen device
Do this straight away if a tablet or phone goes missing.
- In Settings › Devices, click the device.
- Under Revoke device access at the bottom, choose Revoke access and confirm.
"The device is signed out and needs a new pairing code." It can no longer open orders, take payments or see your data. Its status becomes Suspended, and it no longer counts toward your plan's device limit. Staff PINs still work on other devices; if you think someone saw a PIN being typed, give that person a new PIN under Staff.
Whoever is signed in on the device is signed out at once, and its live updates stop within seconds. A revoked customer display is disconnected from its till within 30 seconds.
If the device was the default till for a card reader, choose another default under Settings › Card payments.
Replace a broken tablet
When a tablet breaks, give its device record to the new tablet. The name, location and settings stay, and so does the link to its card reader and customer display.
- In Settings › Devices, click the broken device and choose Revoke access.
- Click it again. Because it isn't active, the pairing window opens. Choose New code.
- On the new tablet, install Verimly POS, tap Pair this device and enter the code.
Printers that were attached to the old tablet by USB or Bluetooth must be added again on the new one. See Add a printer.
On Starter, bringing back a revoked device counts toward the limit again, but since the old one is revoked you stay at the same number.
Unpair a device from the tablet itself
On a till's PIN screen, choose Unpair this device; or go to More › Settings › Terminal and choose Unpair device. The device record and the sales in the back office are kept, and the tablet asks for a new pairing code.
Unpairing on the tablet only clears that tablet. The record stays Active in the back office and keeps counting toward your plan. To pair the same record again, revoke it in Settings › Devices first, then create a new code as described above.
A customer display is unpaired from its hidden staff settings: tap the top left, bottom left, bottom right and then top right corner within 8 seconds, then enter a staff PIN of this location.
Move a tablet to another location or type
A device record stays at the location and type it was created with.
- Revoke the old record in Settings › Devices.
- Choose Add device, pick the new type and location, and choose Get pairing code.
- On the tablet, unpair it if it still shows the old till, then enter the new code.
On Starter, check the new location still has room.
Common questions
Does revoking a device delete its sales?
No. Orders and payments belong to the location. The device record and its sales stay.
Is there a record of device changes?
Yes. The activity log under Settings › Activity log records when a device was paired, got a new code or had its access revoked, and who made the change in the back office. See Activity log.
The app on a device is old. How do I update it?
Update Verimly POS from the App Store or Google Play on that device. The Version column shows the result.
If something goes wrong
- "This device was removed in the back office. Pair it again with a new code.": the device was revoked. Create a new code for it.
PLAN_LIMIT_REACHEDwhen pairing a revoked device again: the location is at its Starter limit. Revoke another device or upgrade.- A device doesn't connect after pairing: see The app isn't working and The POS has no connection.