What the bell in the back office shows
The notifications bell lists things that need attention: subscription, payments setup, payment issues and disputes, setup steps and low stock.
On this page
The bell at the top of the back office shows a dot when something needs attention. Open it to see the list; each item links to the screen where you can act. When there is nothing to do it says You're all caught up.
What can appear
| Notification | When it shows | Where it leads |
|---|---|---|
| Subscription inactive | The subscription has ended. Changes are paused. | Settings › Plan & billing |
| Your last payment failed | The latest subscription payment did not go through. Update your payment method. | Settings › Plan & billing |
| Free trial ending | Your trial is about to end. | Settings › Plan & billing |
| Setup: steps left | Steps remain before your first sale. | Today |
| Card payments setup | Setting up payments is unfinished, under review, paused or needs more information. | Settings › Card payments |
| Disputes needing an answer | A card dispute is waiting for a reply. | Disputes |
| Card payments needing checking | Money arrived for orders that were already closed, voided or paid in full. | Payment issues |
| Items running low | Stock items are at or below their low level. Order more before the next service. | Inventory |
Plan and billing notices link to the billing screen only for people who can manage the business; others see the notice without a link. Low-stock items only show for people who can view inventory and when the Inventory feature is on. The list follows the location you have selected.
Settings
There are no notification preferences. The bell cannot be switched off or filtered, and items disappear by themselves once the cause is fixed. There is nothing to dismiss.
Other messages you may see
- Banners above a screen, for example about your plan or a support session.
- Verimly support replies live under Help centre › Support requests, see contact-support. They are not shown in the bell.
- Email from Verimly about your account, such as password resets or invitations.
Common questions
Why do I see fewer notifications than my colleague?
Notices depend on your role: billing and payments setup need the permission to manage the business, stock alerts need inventory access.
A low-stock notice does not go away
It stays while any item is at or below its low level. Receive stock or change the level, see stock.
I did not get a notification for a failed card payment
The bell shows disputes and payments that need checking, not every declined card. See declined and payment-issues.
Still not working?
If the bell shows something you cannot explain, open the linked screen and follow its message, or use contact-support.