Payments
Verimly Payments, card readers, splitting the bill, payouts and fees.
13 articlesSet up payments
Set up Verimly PaymentsTurn on card payments for your business, see what information you need, and understand each account status, from "Under review" to "Action needed".Which payment methods can I accept?An overview of card, cash and gift card payments on the POS, and how guests pay at the table or online, with what is set per location.Can I use another card terminal?Why Verimly doesn't record card payments taken on a separate card machine, what the error means, and what to use instead.
Taking payments
Take a card paymentStep by step on the POS, from the order to the receipt, including what the guest sees on the card reader and what to do when it doesn't go through.Split a billTake several payments on one order on the POS, by amount or by items, and how guests split the bill themselves with the table QR code.How do card tips work?Choose per location whether card tips are asked on the POS, on the card reader or not at all, and see where tips show up afterwards.
When a payment goes wrong
A payment seems stuck or may have been taken twiceWhat to do when the POS shows "Verifying payment…", a card payment is still open on an order, or a guest may have paid twice.A card payment was declinedWhat each decline reason on the POS means, what to say to the guest, and when to try again or ask for another card.Check card payments on the Payment issues screenWhat the Payment issues screen shows (late, overpaid, voided-order and failed-refund payments) and how to decide between Refund to card and Keep the payment.Respond to a card disputeWhat happens when a guest disputes a card payment with their bank, what each status means, and how to send evidence before the deadline.
Payouts and fees
Payouts and your balanceWhen your card takings reach your bank, what the balance figures mean, how to change the payout schedule or bank account, and where to find transactions and fee statements.Match payouts to your salesWhy the amount that reaches your bank differs from your sales report, and how to reconcile a payout step by step.What does a card payment cost?The card rates and the flat €0.05 Verimly fee per payment, what happens to fees on refunds and disputes, and where fees show up in Verimly.
Still need help?
Send us a message from Verimly. Mention the order number, device or error code you see and we can help faster.