Match payouts to your sales
Why the amount that reaches your bank differs from your sales report, and how to reconcile a payout step by step.
On this page
Your sales report and your bank statement measure different things. Reports show what you sold, per business day and excluding VAT. A payout is the card money that settled in a period, with fees, refunds and disputes already taken off. Both are correct; they just need to be lined up.
Before you start
- You need View reports for reports and Payouts and payment fees for payouts and card transactions.
- Payouts cover the whole business. If you have several locations, compare them with reports for all locations together.
Why the numbers differ
| Difference | In reports | In the payout |
|---|---|---|
| VAT | Sales figures exclude VAT. Total collected includes it. | The full amount the guest paid, VAT included. |
| Cash and gift cards | Included in sales. | Not included: only card, QR and online payments go through Verimly Payments. |
| Gift cards sold | A separate line, not in sales. | Included when the gift card was paid by card. |
| Tips | A separate Tips line, not in sales. | Card tips are included. |
| Fees | Not shown. | The card processing fee and the €0.05 Verimly fee are taken off each payment. |
| Refunds | A Refunds line in the Sales summary, taken off net sales. | Taken off the payout when the refund is processed. |
| Disputes | A lost dispute is taken out of net sales when it closes. | The disputed amount is taken off when the dispute opens, and returned if you win. |
| Timing | Grouped by business day, using your location's cut-off time. | Payments settle a few days after they are taken, then follow your payout schedule. |
Reconcile a payout
- Go to Payments › Payouts and open the payout.
- Read the totals: Payments, Refunds, Disputes, the fees, Verimly fees, Other and Paid out. Paid out is what reaches your bank.
- Select Export CSV to get every transaction in the payout, with the amount, fees and net amount of each.
- Note the first and last payment date in the export.
- Go to Payments in the sidebar, set the same period and select Export CSV. Each payment shows its channel (Card reader, Table QR or Online), tip, fees and order number.
- In Reports, choose the same period. On the Overview, the Payments card shows what was collected per payment method, including VAT and tips. Compare its card amount with the total of the card payments.
- Explain the rest with the table above: tips, gift cards sold, refunds and disputes.
Typical examples
- The payout is lower than the card sales of the day. Fees are taken off, and a refund or dispute may have been deducted. Check the payout's totals.
- A payout contains payments from two business days. Payments taken late at night fall in the next business day in reports when they are after your cut-off. See Business day cut-off.
- Nothing was paid out today. Check the payout schedule and whether Payouts is On. Payments may still be Settling. See Payouts and your balance.
- A refund doesn't appear yet. A card refund can take a few days to process. If one failed, it shows on Payment issues.
For your accountant
- The Payments export lists every card payment with its fees.
- Payments › Fee statements has a monthly PDF statement for the Verimly fee, with VAT. See Card payment fees.
- The VAT report summarises output VAT by rate. See VAT report.
Common questions
Why is a payment marked "Not settled yet"?
It hasn't reached your balance yet, so its fees aren't final. It will be in a coming payout.
My report shows a different total than the Payments list.
The Payments list has only card, QR and online payments. Reports also include cash and gift card payments, and exclude VAT and tips from sales. See Why do two reports show different numbers?.