Can I use another card terminal?
Why Verimly doesn't record card payments taken on a separate card machine, what the error means, and what to use instead.
On this page
Some businesses keep an old card machine from their bank next to the till. Verimly can't record payments from it: every card payment goes through a Verimly Payments card reader, so the order, the payment, the tip, refunds and your payouts always match.
What happens if you try
The POS has no way to enter a card payment by hand. Without a Verimly Payments reader, the Card tile on the payment screen shows No card reader and can't be pressed.
If a card payment is sent without a reader, for example from an older app version or an integration, it is refused with EXTERNAL_CARD_TERMINAL_DISABLED: "Card payments at this location go through the card reader." Nothing is recorded on the order and nothing is charged.
What to use instead
- A Verimly Payments card reader. Register one per till or per area. See Register a card reader. Until it arrives, you can order one from Settings › Card payments if the reader shop is available for your account.
- QR at the table. With QR ordering, guests pay the bill on their own phone. See QR ordering.
- Cash. Needs an open till. See Open the till.
- Gift card. If you sell gift cards, guests can pay with the till code from their card. See Pay with a gift card.
Before you start with Verimly Payments
- The owner sets up Verimly Payments once for the business: Set up Verimly Payments.
- Register at least one reader at each location that takes cards.
- Set a default reader for each till, so staff don't have to pick one every time.
Common questions
I have old orders paid on an external terminal. What happens to them?
Card payments recorded on an external terminal before Verimly Payments stay in your order history, marked External terminal. If you refund one, Verimly records the refund, but the money doesn't go back by itself: refund it on the external card machine too.
Can I keep my bank's card machine for something else?
Yes, but those payments stay outside Verimly. They won't appear on orders, in reports or in your payouts, so you'll have to account for them separately.
My reader is broken. Can staff take cards another way for now?
Not in Verimly. Use another registered reader at the location if there is one (the POS offers Use another reader), or take cash or QR payments until the reader works again. See The card reader is offline or busy.