Close the till at the end of the day

Closing the till ends the day for one tablet or drawer. You count the cash, Verimly compares it with what should be there, and the day is recorded with the result: balanced, over or short. A Z report prints as the paper record. Whatever you leave in the drawer becomes the suggested starting cash for the next opening.

Before you start

• Your role needs Close the till / count. The Cashier role has it. You can close a till you opened yourself; closing someone else's needs Close other staff's tills, which a manager can approve with their PIN.
• Close every open order on this tablet first. Pay, void or move them. The count screen shows "{count} orders are still open. Close them all before closing the till." Tap View open orders to find them. Open bar tabs on this tablet count as open orders.
• Have a quiet moment and the drawer in front of you. Count everything, notes and coins.

Count the drawer on the POS

1. 1Open the Till tab and tap End of day ("Count and close"). The End-of-day count screen opens.
2. 2Count the cash. How you enter it depends on the location's setting: - Count by denomination on: go through Notes and Coins and enter how many of each you have. Tap Next denomination to move on. The total shows as Counted. - Count by denomination off: enter the whole amount as Counted cash.
3. 3Tap Finish count.

If the count matches what is expected, you go straight to closing. If it doesn't, see the next section.

When the count doesn't match: count again

If the first count differs from the expected amount by any amount, the POS asks you to Count the drawer once more: "The first count was saved but did not match. A difference is usually a miscount — count again from scratch, note by note. Both counts are recorded."

1. 1Tap Start second count. The screen shows 2nd count and starts empty.
2. 2Count everything again from scratch.
3. 3Tap Finish second count.

The second count is the one used for the result. Both are kept and printed on the Z report, so a manager can see how the count went. With blind counting on, you are not told the expected amount or the difference while counting. See Set up cash drawers and counting rules.

Each count is recorded once: a first count, and a second only when the first doesn't match. After that the till can only be closed; counting again is refused.

Close the day

1. 1Under Left in drawer, enter the cash you leave in the drawer for tomorrow, typically the change float. Tap All · {amount} to leave everything, or Leave nothing if you empty the drawer. You cannot leave more than you counted.
2. 2Add a Closing note if useful, for example "Handed over by…" or anything to watch out for.
3. 3Tap Close the day.

You see Day closed with the counts and, if your role may see it, the result: Till balanced, Over {amount} or Short {amount}. The message confirms what is left in the drawer: "tomorrow's opening will suggest this amount."

The Z report

When the till closes, a Z report prints on the tablet's receipt printer. It shows:

• Sales: orders, total sales, discounts, tips and refunds.
• Payments: amounts per payment method.
• Drawer: starting cash, cash sales, cash tips, pay ins, pay outs, cash drops, cash refunds, the expected amount, what was counted (both counts if there were two) and the difference.
• Sections with reasons, such as cash movements.

If no printer is connected, closing still works; nothing prints. See X and Z reports.

Count and close from the back office

A manager can count and close a till from the back office, for example after a drawer was taken to the office:

1. 1Go to Cash.
2. 2On the open till, click Count and close. A drawer that was suspended is under Awaiting count; open it to count it.
3. 3Enter the count, then Finish count. If it doesn't match, the back office asks for a second count too. Use Later to stop and continue another time.
4. 4Enter Left in drawer and an optional Closing note, and click Close till.

What happens next

• The closed till appears under Cash › Counts, with the counted amount, the difference and both counts if there were two. Filter on With a difference to see only those.
• The next opening on that tablet or drawer suggests the amount you left.
• The close is recorded in the Activity log with the counts and the difference.

Common questions

I closed the till by mistake

A closed till can't be reopened. Open the till again for the rest of the day; it starts a new till session with its own count.

Do I need to close every day?

Close at the end of each business day. Reports follow the business day either way, but the cash check only happens when you count.

A colleague opened the till and has gone home

Someone with Close other staff's tills counts and closes it, on the tablet or in the back office. A manager can approve this with their PIN.

If something goes wrong

For a till that came out over or short, see The cash count doesn't match.