Set up cash drawers and counting rules
Connect the physical cash drawer, number your drawers so each one is counted on its own, and choose how tills are counted at closing, including blind counts.
On this page
How cash is handled differs per venue. A café may have one tablet with one drawer. A busy bar may swap drawers between shifts, so each bartender is responsible for their own. Verimly supports both: by default each tablet has its own till, and with numbered drawers staff pick a drawer when they open the till, so every drawer is counted separately.
Before you start
- Settings for cash counting need the Manage locations permission for the per-location switches and Organization settings for the difference tolerance.
- Numbered drawers need the Cash drawers feature, which is included in every plan and switched on per location under Settings › Features.
- Adding and editing numbered drawers in the back office needs the Pay in / pay out permission.
Connect the physical drawer
A cash drawer is connected to a receipt printer, and the printer opens it.
- On the POS tablet, open Settings › Connections.
- Open the receipt printer the drawer is plugged into.
- Switch on Cash drawer attached to this printer.
Cash payments and cash refunds now open the drawer. Staff with Open drawer without a sale can also open it from the Till tab with Open drawer. See Set up a printer.
Which till uses which drawer
Without the Cash drawers feature each till tablet is its own till. Its cash is counted as one, and the next opening suggests what was left at the last close. Waiter devices have no till; their payments are taken at a main till.
With the Cash drawers feature drawers are not tied to one tablet. When a till opens, the staff member picks a drawer by its number. A drawer can only be open on one tablet at a time, and a tablet has one drawer open at a time. When the shift changes, the drawer is counted and closed, or suspended, and the next person opens their own.
Add numbered drawers
- In the back office, go to Settings › Cash.
- Under Cash drawers, click Add drawer.
- Enter the Drawer number, the number written on the drawer, for example 1 or A. It must be unique at the location.
- Optionally add a Name, and choose the Location.
- Click Save.
Each drawer shows its state:
| State | Meaning |
|---|---|
| Ready | Free to open on a till |
| Open on {device} | In use on that tablet |
| Awaiting count | Suspended; must be counted before it is used again |
| Inactive | Switched off with In use; it can't be used to open a till |
To retire a drawer, open it and switch off In use.
Suspend a drawer
Suspending takes a drawer off a tablet without counting it, for example when a shift ends in a rush and the drawer goes to the office to be counted later.
- In the back office, go to Cash.
- On the open till, click Suspend, then confirm. "It stays locked until it is counted."
The tablet can open another drawer straight away. The suspended drawer appears under Awaiting count until someone counts it there. All orders opened on that tablet must be closed first.
Choose the counting rules
In the back office, go to Settings › Cash and find the counting rules. Per location you choose:
| Setting | On | Off |
|---|---|---|
| Count by denomination | Notes and coins are counted one by one. | The drawer is counted as one total. |
| Blind count | The expected amount stays hidden while counting, except for roles allowed to see it. | Everyone counting sees the expected amount. |
For the whole business there is also a Difference tolerance, the same for every location. It does not change the count itself: any difference, however small, still asks for a second count.
How blind counting works
With Blind count on, staff without the See expected amount permission don't see what should be in the drawer: not on the Till tab, not while counting, and not the over or short result at closing. They count what is there, and Verimly compares. If the count does not match, they are asked to count again without being told by how much. Owners, managers and accountants see the expected amount by default.
Blind counting makes a count a real check rather than confirming a number already on screen.
Who can do what
| Permission | What it allows | Cashier role |
|---|---|---|
| Open the till | Start a till with starting cash | Yes |
| Close the till / count | Count and close a till you opened | Yes |
| Close other staff's tills | Count or close someone else's till or a suspended drawer | No (manager PIN) |
| Pay in / pay out | Record cash in, cash out and cash drops | Yes |
| Open drawer without a sale | Pop the drawer from the Till tab | No (manager PIN) |
| See expected amount | See the expected cash during a blind count | No |
Common questions
Can two tablets share one physical drawer?
Not as two open tills. A drawer number can only be open on one tablet at a time, so take cash on one of the two tablets only.
Why does a drawer say Awaiting count?
It was suspended. Count it in the back office under Cash › Awaiting count before anyone uses it again.
See also Open the till and Close the till.