Take an order and get paid

The POS has two ways to sell. A quick sale is for over-the-counter sales that are paid straight away. An order stays open while guests eat and drink: you add items over time, send them to the kitchen or bar, and take payment at the end. Both end on the same payment screen.

Before you start

• You need to be signed in on the POS with your 6-digit staff PIN. See Sign in to the POS.
• To take payment, the tablet must be a till (a device that takes payments) and your role needs the Take payments permission. Waiter devices take orders only; payments happen at the main till.
• To accept cash, the till must be open. See Open the till.
• If your business requires clock-in before selling, the POS refuses new orders until you clock in ("Clock in before taking orders."). See Clock in and out.

Find your way around the POS

The navigation shows the selling screens your business uses. Which one comes first depends on your business type.

Ring up a quick sale

1. 1Open Quick sale.
2. 2Tap products to add them to the Basket. Search by name, code or category, or scan a barcode and press Enter.
3. 3To choose a variant or options, or to add a note, hold the product tile instead of tapping it. Required option groups must be filled before Add to basket works.
4. 4Tap Pay. The payment screen opens with the amount due.
5. 5Take the payment by card, cash or gift card. See Take a card payment and Split the bill.

The first product you tap starts the sale as an order with a number, so it works like an order at a table: tap a line to discount it, put it on the house, change its price or remove it, and tap Discount for the whole sale. ••• holds the Order actions, such as Void order.

A till keeps one quick sale open at a time. Until it is paid or voided, Quick sale shows that same sale, also after you leave the screen or restart the app, and no new sale starts. If you remove every item before anything is paid, the empty sale closes by itself.

Start an order at a table

1. 1Open Floor and tap a free table.
2. 2In Open table {name}, set the number of Guests (asked when Ask for covers is on in the feature settings) and, if you like, Name this table (for example "Mr Jansen"). The name only shows while the order is open.
3. 3Tap Open table. The order screen opens: the menu on one side, the ticket on the other. On a phone the ticket opens from the bar at the bottom.

Start an order without a table

1. 1Open Orders and tap New order.
2. 2Enter a Name (for example "Anna") so anyone can find the order in the list.
3. 3Tap Start order.

If tables are off, every order is taken this way.

Add products, options and notes

• Tap a tile to add one. A badge on the tile shows how many are on the ticket already.
• Hold a tile to open its options: Variant, option groups (marked required or "up to {count}") and a Kitchen note such as "Medium rare, no sauce…". Tap Add to order.
• On the ticket, use the plus and minus buttons to change the quantity of items that have not been sent yet.
• Tap a line on the ticket to change its quantity or kitchen note later, or to correct it. See Change an order.
• For a note about the whole order (a birthday, an invoice request), open Order actions (the three dots) and use Order note.
• Sold-out products show Sold out and cannot be added.

Send items to preparation

New items show Not sent and a "{count} waiting" badge. When the round is complete:

1. 1Tap Send to kitchen ({count}). Each item goes to its preparation station: a kitchen screen, a printer, or both.
2. 2If a station has neither a screen nor a printer, the POS warns "{stations} did not receive the order — no screen and no printer." Tap Reprint ticket once a printer is available, or tell the station yourself.

To order the same again at a table or on a tab, tap Repeat last round. The last batch that was sent is added again as new items. Send it when ready.

Orders placed by guests with the table QR code may need confirming first. The ticket then shows Confirm & send ({count}). See Confirm QR orders.

Take payment

1. 1Tap Pay on the ticket. It shows the amount still due.
2. 2Choose the method: card reader, cash or gift card. You can pay part of the bill and leave the rest for another method or another guest. See Split the bill.
3. 3When nothing is left to pay, the order closes as Paid. The receipt prints automatically on a printer set to Print a receipt after payment, and you can tap Print receipt to print one.

To print a bill before paying, open Order actions › Print bill.

What happens next

• Paid orders move to the closed list under Orders, where you can reprint the receipt or start a refund. See Refund a sale.
• In the back office the order appears under Orders with its source (POS, QR at table, Online, Reservation or Bar tab), and its numbers flow into Reports.
• If inventory is on with deduction on sale, stock is deducted when the order is paid.

Common questions

Can I take orders without internet?

No. The POS needs a connection to take orders and payments. While it reconnects it shows "No connection — reconnecting…". See Connection problems.

Why is there no Quick sale tab on this tablet?

The tablet is a waiter device, or your role cannot take payments. The screen says "Quick sale is off" and why.

Why does Quick sale still show the last sale?

The till still has an open quick sale. Take payment for it, or void it with ••• › Void order. The till starts its next quick sale only once the last one is paid or voided.

Where do service charges come from?

They are added automatically to orders served at a table. See Service charge and order numbers.

If something goes wrong