Change an open order

Guests change their minds, and staff tap the wrong tile. The POS lets you correct an open order at any time, but what you can do depends on whether an item has already gone to the kitchen and on what your role allows. Every correction is recorded in the activity log.

Before you start

• Corrections are made on the POS, on an open order. A paid order cannot be changed; give money back with a refund.
• Some corrections need a permission: Void sent items, Comp items, Open price, Move tables and Edit other staff's orders. If your role does not have one, the POS asks for a manager's PIN instead of refusing. See How manager approval works.

Change quantities and notes

Before the item is sent

• Use the plus and minus buttons on the ticket line.
• Or tap the line to open it, change Quantity or the Kitchen note, and tap Save changes.
• To take it off, tap the line and choose Remove line. It disappears without a trace, because the kitchen never saw it.

After the item is sent

The line shows its status instead of plus and minus buttons, because the kitchen may already be making it.

• To add more, tap the product again and send the new item.
• To take one back, tap the line and choose Void with reason. See Void an item or an order. Remove line is no longer offered ("This item was already sent to the kitchen. Void it with a reason instead.").

Edit the order details

Open Order actions (the three dots next to the order name). There you can change:

• Guests: the number of covers, for orders at a table.
• Table name (or Order name when tables are off): the name shown on the order list and floor.
• Order note: a note for the whole order, for example "Birthday, wants an invoice…".

Tap Save to keep the changes.

Dine-in or takeaway

Verimly treats an order as dine-in or takeaway based on where it is:

This matters because the service charge is only added to dine-in orders. See Service charge and order numbers.

To turn a table order into takeaway, open Order actions › Change table › Take off table (make takeaway). The table is freed and the service charge is removed. To put an order on a table, use Move to table. See Move an order to another table.

Change a price

Use this when an item costs more than its menu price on this occasion, for example an extra-large portion.

1. 1Tap the line and choose Change price.
2. 2Enter the new Unit price. The sheet shows the New line total.
3. 3Tap Update price.

The new price applies to this order only; the menu does not change. The ticket shows "Price {from} → {to}".

A changed price replaces any promotion that applied to that item. The permission is Open price; it is not in the Cashier role by default.

Give an item on the house

1. 1Tap the line and choose On the house.
2. 2Pick a reason: On the house, Customer complaint, Tasting, Staff meal or Other.
3. 3Tap Confirm on the house.

The item stays on the ticket marked On the house and costs nothing. Its ingredients are still deducted from stock when the order is paid, because they were used. If the item was already printed in the kitchen, a slip prints there too. The permission is Comp items.

Close an empty order

If you opened a table or order by mistake and nothing is on it, open Order actions › Close empty order › Close order. This frees the table and records no sale. You do not need the void permission for this.

The option only appears while the order has no items (or only voided ones) and no payments. Otherwise the order has to be voided. See Void an item or an order.

Common questions

Can I merge two orders or two tables?

No. The POS has no merge. Move one order to a free table, or settle the orders separately. See Move an order to another table.

Why can't I change the price of a free item?

An item on the house has no price to change ("The price of a complimentary item cannot be changed.").

Someone else's order shows a lock icon

Changing orders opened by other staff needs Edit other staff's orders. A manager can approve with their PIN.

If something goes wrong