Move an order to another table

Guests ask to move to the terrace, or a party grows and needs a bigger table. On the POS you move the whole open order, with everything already sent and paid, to another free table in a few taps. Nothing is sent to the kitchen again.

Before you start

• The Floor plan & tables feature must be on for the location, and the target table must exist on the floor plan. See Set up your floor plan.
• Your role needs the Move tables permission. The Cashier and Waiter roles have it. Without it the action shows a lock, and a manager can approve with their PIN. See How manager approval works.
• The order must still be open.

Move an order to another table

1. 1Open the order: tap its table on the Floor tab, or find it under Orders.
2. 2Tap Order actions (the three dots).
3. 3Tap Change table. A list of Free tables appears, with the seats of each.
4. 4Tap the new table.

The order moves at once and the old table shows as free. The order keeps its number, items, kitchen status, discounts and any payments already taken.

Put an order on a table

An order started with New order under Orders, or a takeaway, can be moved onto a table:

1. 1Open the order and tap Order actions.
2. 2Tap Move to table and choose a free table.

The order becomes a dine-in order. If you use a service charge, it is added from now on. See Service charge and order numbers.

Take an order off its table

1. 1Open the order and tap Order actions › Change table.
2. 2Tap Take off table (make takeaway).

The table is freed and the order becomes takeaway, which removes the service charge. You find the order under Orders.

What happens next

• Kitchen tickets that were already sent are not sent or printed again. Items you send after the move go out with the new table.
• The move is recorded in the back office Activity log with the old and new table.

Common questions

Can I merge two tables into one bill?

No. The POS has no merge for tables or orders, and each order is paid on its own. If a group wants one bill, run one order for them from the start, on one table.

Why is the table I want missing from the list?

Only free tables are shown. A table with an open order is not offered ("No free tables." when none are free). Tables switched off in the floor plan (In use off) are hidden too.

Can I move only some items to another table?

No. A move takes the whole order. To let guests pay separately, use Split the bill.

I moved the wrong order

Move it back the same way. Each move is recorded.

If something goes wrong