Connect your own domain

Your website always has a free address, your-name.verimly.com. With your own domain, for example www.mypizza.com, guests find you on an address you own. You add two DNS records at the company where you registered the domain. The first proves the domain is yours, the second points it to your website.

Before you start

• You need the Organization settings permission and the Pro plan (or Business). Adding, verifying and choosing a domain need Pro. Removing a domain works on every plan.
• You need to own the domain and be able to edit its DNS records at your domain provider. If someone else manages it, send them the records from this page.
• You can connect up to 5 domains.
• A www address is the easiest, such as www.mypizza.com, because it can use a CNAME record. For a bare domain such as mypizza.com, use the A record shown, or forward the bare domain to the www address at your provider.

Connect a domain

1. 1In the back office open Website, then Domain.
2. 2Under Connect your own domain, type the domain and choose Add domain.
3. 3Verimly shows two records. Add both at your domain provider: - Step 1, Prove that you own the domain: a TXT record. The Name is _verimly-verify. followed by your domain, for example _verimly-verify.www.mypizza.com, and the Value starts with verimly-verify=. Use the Copy buttons and paste exactly. - Step 2, Point the domain to your website: a CNAME record. The Name is your domain and the Value is sites.verimly.com. For a bare domain, add the A record shown instead, where a CNAME is not allowed.
4. 4Choose Check DNS now.

DNS changes usually take a few minutes and can take up to 24 hours. If the check fails, wait a little and choose Check DNS again.

Some providers add your domain name to the record name for you. If yours does, enter only the part in front of your domain, for example _verimly-verify.www.

What the statuses mean

Verification and routing are separate checks. Ownership comes from the TXT record. Whether the domain points to us comes from the CNAME or A record:

• The domain points to us. All good.
• The domain does not point to us yet. Add the CNAME record from step 2.
• The domain points somewhere else. The domain still goes to another service. Replace that record. The page shows We found: with what it saw.

After that, a Routing line shows Configured, Pending at hosting or Status unavailable. Pending at hosting means the domain does not point to our hosting yet, or the certificate for HTTPS is still being issued. It updates by itself. Sometimes the hosting asks for one more record, shown as Confirm the domain with our hosting. Add it as well.

HTTPS

Verimly sets up HTTPS for your domain for you. There is no certificate to buy or install. It starts working after the domain is verified and points to your website, and the certificate can take a short while to be issued.

Choose the primary domain

The first domain you verify becomes the Primary domain. Visitors who open your free address or another domain are sent to the primary one, so your site has one address. To change it, open the domain's actions (the three-dots menu) and choose Make primary. You can only do that for a verified domain.

Keep the TXT record

Verimly checks verified domains about once a day. If the TXT record stays gone for three checks in a row, the domain stops being verified and your website stops being served there. Leave both records in place.

If something goes wrong

DOMAIN_NOT_VERIFIED: "Verify the domain first."

You tried to make a domain primary before it was verified. Choose Check DNS now. If it still fails:

• We could not find the TXT record yet: the record is not published yet. Check the name and wait up to 24 hours.
• The TXT record is there, but its value is different: copy the value again exactly. Delete older verimly-verify= records for the same name.
• The DNS lookup did not work: try again in a moment.

DOMAIN_TAKEN: "This domain is already connected to another business."

Another Verimly business has verified this domain and its TXT record is still in place. If that business is yours, remove the domain there first (open its Domain page, choose the domain's actions, then Remove domain). If the other business no longer controls the domain, because its TXT record is gone, adding the domain again takes it over automatically. If it still fails, contact support, see Contact support.

Other messages when adding a domain

• You already added this domain (DOMAIN_EXISTS): it is in your list already.
• You reached the maximum number of domains (5) (DOMAIN_LIMIT): remove one first.
• This domain belongs to the platform and cannot be used (DOMAIN_RESERVED): you cannot use a verimly.com address.
• This is not a valid domain name: type a name such as www.mypizza.com, without https://, and not an IP address.
• Custom domains need Pro: the domain stays in your list but is not served until you are on Pro. See Plans and what they include.

Still not working?

Send support the domain, the status you see, the text under We found: and the name of your domain provider. See Contact support.

To make the new address the one guests see everywhere, also check that your site is online, see Publish your website.