Starter add-ons
Five Pro features you can add to Starter one at a time, what they cost per location, how adding and removing is charged, and what happens during a trial.
On this page
On Starter you can add some Pro features without moving to Pro. Each is an add-on with its own monthly or yearly price per location, billed together with your plan on the same invoice.
Before you start
- Add-ons are for the Starter plan only. Pro and Business already include all of them.
- You need the Organization settings permission and an active Starter subscription. During a free trial without a subscription you cannot buy them yet, see "Trials" below.
- Prices are per active location and include VAT.
The add-ons and their prices
| Add-on | Per location per month | Per location per year |
|---|---|---|
| Customers & loyalty | €19 | €190 |
| Gift cards | €9 | €90 |
| Reservations | €19 | €190 |
| Online ordering | €25 | €250 |
| QR ordering | €25 | €250 |
Yearly add-ons cost ten times the monthly price. An add-on always has the same billing period as your plan: if you pay monthly, you pay monthly for the add-on.
Not available as add-ons: Time clock, Tip pooling, Inventory & recipes, Purchasing, Website and Central management. These are part of Pro, or Business for the last one. See Plans and what they include.
Add an add-on
- Open Settings › Plan & billing and find the Add-ons card. Each add-on has an Add button. On a locked feature, Add for and the price lead to the same place.
- Choose Add. The panel shows the price and the amount for the rest of the current period.
- Confirm with Add {add-on}, or Pay {amount} and add.
The charge for the rest of the period goes to your default card now. After that, the add-on renews with your plan. If your bank asks you to confirm the payment, the add-on stays locked until you do.
When it is done you see "{add-on} is added and turned on." If it says it is added but off, turn it on under Settings › Features.
Locations
An add-on is billed for every active location, like the plan. When you open or close a location, the plan and its add-ons follow.
Remove an add-on
- In the Add-ons card choose Remove next to the add-on.
- Confirm.
The feature stops at every location right away. The unused time is credited to your next invoice. Your data is kept, so you can add it again later.
Trials
- A free trial without a subscription: you cannot add add-ons yet. The card says "You can add these once you subscribe to Starter."
- A trial that started with a subscription and a card: the add-on starts right away, and your first charge stays on the trial's end date.
When you change plan
- Starter to Pro or Business: add-ons end, because the plan includes them. Their unused time is credited.
- Pro or Business to Starter: you can keep the features you use as add-ons. See Plans and what they include.
- Monthly to yearly or the other way: add-ons switch to the new interval together with the plan.
Common questions
Does Knownbee need the loyalty add-on?
Yes. Guests find and join your business in the Knownbee app only while loyalty is on. Gift cards alone do not list a business there.
Does online ordering need the website?
No. Online ordering, reservations and QR ordering work on their own guest pages. The website is a Pro feature of its own.
Can I add an add-on on a Business or Pro plan?
No. Those plans include every add-on, so there is nothing to add.
If something goes wrong
- "This add-on is already active": it is on your plan already. Check Settings › Features.
- "Add-ons are for the Starter plan": your plan includes these features.
- "This add-on needs a feature that is only in Pro": upgrade to Pro instead.
- "Another add-on needs this one": remove the other add-on first.
- "A plan change is waiting for its payment to be confirmed" (
SUBSCRIPTION_CHANGE_PENDING): finish or cancel the open payment under Plan & billing, then try again. - The payment did not go through: the add-on was not added. Check your card, see Invoices, cards and cancelling.