Invoices, cards and cancelling
Where to find and download your Verimly subscription invoices, how to change the card and invoice details, and how to cancel. Everything is in the back office; there is no separate billing portal.
On this page
Everything about your Verimly subscription is on one page in the back office: Settings › Plan & billing. There is no separate billing portal to sign in to.
Before you start
- You need the Organization settings permission. Owners have it. The default Manager role does not.
- This page is about your subscription, the plan and add-ons you pay Verimly for. Card payments from your guests are a different thing, see "Subscription billing and guest payments" below.
Find and download an invoice
- Open Settings › Plan & billing.
- Scroll to Invoices. The table shows the Date, Number, Period, status and total of your most recent invoices, up to 24.
- Choose PDF on a row to download it.
The statuses are Draft, Open, Paid, Uncollectible and Void. An Open invoice is waiting for payment. If you have no invoices yet, the table says No invoices yet: your first one appears after your first payment.
Invoices are also sent to your invoice email as they are created.
Change the name, address or VAT number on invoices
The Invoice details card shows what is printed on your invoices: your Name, Address, VAT number and Invoice email. They come from your business details, so nothing is typed twice.
- On the Invoice details card choose Edit. It opens Settings › General.
- Change the details, including the invoice email, and save.
Changes apply to new invoices.
Change the card
Your subscription is charged to the default card. Card details are entered in a secure form from our payment provider, and Verimly never sees the card number.
- Under Payment methods, choose Add card, enter the card and choose Save card. Nothing is charged when you add it.
- To charge the subscription to it, choose Make default next to the card.
- To remove an old one, open the card actions and choose Remove.
You cannot remove the card the subscription is currently charged to. Make another card the default first, otherwise you see PAYMENT_METHOD_IN_USE. Expired cards are marked Expired.
If a payment failed, see Billing and what happens when it is not paid.
Change plan or add-ons
Choose Change plan at the top of the page, or use the Add-ons card on Starter. See Plans and what they include and Starter add-ons. The plan change screen shows exactly what you will be charged or credited before you confirm.
Cancel your subscription
- At the bottom of Settings › Plan & billing, choose Cancel subscription.
- Read the message and confirm with Cancel at period end.
The subscription stays active until the end of the period you have paid for. After that, back-office changes pause and the POS keeps selling for 7 more days, see Billing and what happens when it is not paid. You can change your mind before the end date: choose Keep subscription on the same page.
Subscription billing and guest payments
| What it is | Where you see it | |
|---|---|---|
| Subscription invoices | What you pay Verimly for your plan and add-ons. The Verimly fees on card payments are on them too, with a matching credit. | Settings › Plan & billing › Invoices |
| Fee statements | A monthly overview of the small Verimly fee on each card payment from guests, for your records. The fees themselves are on your Verimly invoice. | Payments › Fee statements |
| Payouts | Your guests' card payments, paid out to your bank. | Payments › Payouts |
Subscription billing does not depend on your guest payments. A failed subscription payment does not touch the money your guests pay you, and the other way round. See Fees on card payments.
Common questions
Is there a separate billing portal?
No. Verimly shows your invoices and a PDF for each in the back office, and does not use a separate hosted billing page.
Why did the amount change?
The subscription is billed per active location, and add-ons are per location too. Opening or closing a location changes the amount. Plan changes also create prorated lines. See Plans and what they include.
Why is there a Verimly Payments line and a credit on my invoice?
If you take card payments with Verimly Payments, the Verimly fees of the month that just ended are a line on your invoice, with a credit of the same amount: Stripe already took them off your payments, so the amount to pay does not go up. With a yearly plan or without a subscription, these fees come on an invoice of their own that is already paid. See What does a card payment cost?.
Where is my receipt for a card payment?
Payment receipts for the subscription go to the invoice email. Receipts for guests' meals are a different thing, see Receipts.
If something goes wrong
- No Edit or no page: you lack Organization settings. Ask an owner.
- "The card could not be saved": check the card details and try again, or use another card.
- "Your payment needs confirming": your bank wants you to confirm it. Choose Pay with the amount on that notice and follow the bank's steps.
- Wrong details on an old invoice: contact support, see Contact support.