Verimly says the subscription is not active
What happens, step by step, when a payment fails or a subscription ends, what still works on the POS and in the back office, and how the owner restores access.
On this page
When your subscription is not paid or has ended, Verimly does not shut off at once. It first warns you, then pauses changes in the back office while the POS keeps selling for 7 days, and only then pauses the POS. The owner can restore everything by choosing a plan under Settings › Plan & billing.
Quick fix
If you are the owner: open Settings › Plan & billing. If a payment failed, add or choose another card. If the subscription has ended, choose Choose a plan or Restart subscription and pay. Access comes back as soon as the payment is confirmed. On the POS, tap Check again.
If you are a cashier or manager and the POS says the subscription is inactive, tell the business owner. Only the owner can renew it.
What happens, and when
| Stage | Back office | POS |
|---|---|---|
| Active, or in the free trial | Everything works. | Everything works. |
| A payment failed | Everything works. A banner says "Your last payment failed. Update your payment method." | Everything works. A notice says there is a problem with the subscription payment. |
| The subscription has ended: day 0 to 7 | You can look at everything, but changes are refused. | Selling continues. A notice says selling stops on a given date unless it is renewed. |
| The subscription has ended: after day 7 | The back office shows that the subscription has ended. Only billing and your own account work. | Selling is paused. The terminal shows Subscription inactive with Check again. |
A payment failed
A failed payment does not block anything. The subscription is marked Payment due, and the payment is retried automatically. Fix it before the retries run out:
- Open Settings › Plan & billing.
- Under Payment methods, choose Add card or choose Make default on another card.
- If an open invoice is shown under A payment failed, choose the Pay button with the amount, or Use another card.
If the retries keep failing, the subscription becomes unpaid and counts as ended.
The subscription has ended
A subscription counts as ended when it was cancelled and the paid period is over, when payment retries ran out, or when the free trial finished without a plan being chosen. The 7 days start on that moment.
Day 0 to 7. Anything that changes data in the back office is refused with SUBSCRIPTION_INACTIVE: "Your subscription is not active. Renew it under Settings → Billing to continue." You can still open screens and read reports. The POS keeps selling. The billing page says "Your subscription is not active. Changes are paused until you choose a plan. Your data is safe." and shows the date until which the POS keeps selling.
After day 7. The POS stops taking sales, and the kitchen screens can no longer change tickets. Only these still work: signing in, counting, suspending and closing the till, and cancelling a card payment that is in progress, so a till can still be closed properly. The back office stops showing your business data. The owner sees a screen with Restart subscription and Billing and invoices, other people are told to ask the owner.
If you cancel yourself
Cancel subscription at the bottom of Settings › Plan & billing stops the subscription at the end of the period you paid for. Until that date nothing changes. After it, the stages above apply: back-office changes pause and the POS keeps selling for 7 more days. Changed your mind before the end date? Choose Keep subscription.
Restart the subscription
- Open Settings › Plan & billing (the owner only).
- Choose Choose a plan or Restart subscription.
- Pick a plan and a billing interval, add or confirm a card, and pay.
- Confirm any bank check (3-D Secure) if asked.
You see "Your subscription is active." Back-office screens and the POS work again. See Plans and what they include.
Your data
Ending a subscription does not delete your menu, team, orders or settings on the spot, and restarting picks up where you left off. Verimly does not publish a fixed storage period in this article, so do not plan on keeping data for long after the subscription ends. If you want a copy, export your reports during the 7 days when the back office can still be read, see Export your data to CSV.
Common questions
Does a failed card payment from a guest affect my subscription?
No. Subscription billing is separate from guest card payments. See Invoices, cards and cancelling.
I paid, but the POS still says inactive
Tap Check again. If the back office also still shows the ended screen, refresh the page. If the payment is waiting for your bank to confirm it, finish that first under Plan & billing.
If something goes wrong
- You cannot reach the owner: only the business owner can restart the subscription. If the owner cannot be reached, contact support, see Contact support.
- You see
SUBSCRIPTION_INACTIVEon one screen only: the subscription has ended and the change was refused. Renew first. - A new business shows "Choose a plan to start your trial": it has not chosen a plan yet. The owner chooses one to start the free trial.