Sell a gift card on the POS

Verimly gift cards are digital. You sell one on the POS like any other item, enter who it is for, and once the order is paid the recipient gets an email (a mobile number gets no message). The card lives in their Knownbee app; there is nothing to print or hand over.

Before you start

• Gift cards must be on: included in Pro and Business, an add-on on Starter. See Add-ons.
• Staff need Sell gift cards. Without it the action does not appear.
• You need the recipient's email address or mobile number. A mobile number gets no message: the card waits in their Knownbee app for that number. To let them know, use their email address.
• Guests cannot buy gift cards online. Sell them on the POS, or issue a free one in the back office, see Issue and manage gift cards.

Sell a gift card

1. 1Open an order, or start one, and choose Sell gift card from the order's actions.
2. 2Enter the Card value, or tap one of the quick amounts. A single card is worth at most 1,000.
3. 3Tap Next: who is it for?
4. 4Enter their Email or mobile number. A number without a country code gets your business's country code.
5. 5Optionally fill in Their name, From and a Personal message (up to 280 characters).
6. 6Choose when the message goes out: - Send now: as soon as the order is paid. - On a date: enter the date as YYYY-MM-DD, within a year. The message goes out that morning.
7. 7Tap Add gift card · …. A Gift card line appears on the order, marked "Activates when paid".
8. 8Take payment as usual, with cash or card. A gift card cannot be paid with another gift card.

You can add several gift cards to one order, each with its own recipient, and sell other items on the same order.

What happens after payment

• The card becomes active with its value and an expiry date, counted from the day of the sale. The default is 24 months; it is set in Settings › Gift cards under Valid for (months).
• The recipient gets a message from your business saying they received a gift card, with a link that opens it in Knownbee.
• If they already use Knownbee with that email or phone, the card is in their wallet at once. Otherwise it waits until they sign in with that contact.
• The payment screen shows Gift cards sold with the delivery status. Tap Send the message again if the guest did not receive it.
• In the back office the card appears under Gift cards.

VAT and reports

No VAT is charged when you sell a gift card. VAT is charged when the card is spent on items. A gift card sale also earns no loyalty points or stamps, and loyalty rewards never discount it.

Change or cancel a sale

• Before payment: remove the gift card line. A gift card line cannot be edited ("A gift card line cannot be changed. Remove it and sell a new one."). Sell a new one with the right details.
• After payment, wrong contact: see A gift card went to the wrong contact.
• After payment, refund: refund the gift card line like any other item, see Refunds. The card is taken back. If the recipient already spent part of it, the refund is refused: "A gift card sold on this order has already been used, so the sale cannot be refunded."
• Scheduled send: a manager can cancel it in the back office before the date, see Issue and manage gift cards.

Common questions

Can I print a gift card or give a voucher code?

No. There are no printed cards or voucher codes. The card is in the recipient's Knownbee app and paid for with a code that is only valid for 5 minutes.

Can the buyer keep the card themselves?

Yes. Enter the buyer's own email or mobile number as the recipient.

What does the recipient need?

The Knownbee app, signed in with the email or mobile number you entered. See A gift card is not in Knownbee.

If something goes wrong