Run pickup from the handover screen

The handover screen is a tablet at your counter that shows every online pickup order of the location on one board. Staff accept new orders, see what is in the kitchen, pack orders and hand them to guests, without opening the till. Everything you do here also shows on the POS and on the guest's status page.

Before you start

• Online ordering must be on for the location. Otherwise the screen says "Online ordering is off" and checks again by itself. See Set up online ordering for pickup.
• Pair a tablet as a Handover screen under Devices in the back office. See Pair a device.
• The person using it needs the Handle online orders permission. Without it the screen says "No access to online orders".
• For printed order tickets, a receipt printer must be connected at the counter. See Set up a printer.

The board

On a landscape tablet you see four columns; on a phone or a portrait tablet, one column at a time with a count per column.

Each card shows the order number, the guest's name, the pickup time ("Pickup 18:30" or "ASAP"), how long until pickup or "5 min late", the number of items and any note.

The New column is only used when Accept orders automatically is off. With automatic acceptance, paid orders go straight to In the kitchen.

Accept or reject a new order

New orders chime, and the chime repeats while an order waits for acceptance. Each card counts down: "3:20 left to decide".

To accept:

1. 1Tap Accept.
2. 2Under Pickup time, keep As ordered or add +10 min or +20 min if the kitchen needs longer. The new pickup time is shown before you confirm.
3. 3Tap Accept · charge €18.50. If the guest already paid with iDEAL or similar, the button says Accept. The guest gets a confirmation.

To reject:

1. 1Tap Reject.
2. 2Choose a reason: Too busy right now, An item is unavailable, Closing soon or Other reason.
3. 3Optional: write a Message to the guest, for example "We are out of falafel today".
4. 4Confirm. Nothing is charged, or a payment made at checkout is refunded in full. The guest is told why.

Move an order along

• Send to kitchen now: a scheduled order normally goes to the kitchen at pickup time minus preparation time ("To the kitchen at 18:10"). Use this to start it earlier.
• Pack order: opens a checklist. Tick each item as it goes in the bag ("Tick each item as it goes in the bag."), then tap Ready for pickup. If something cannot be ticked, Ready anyway finishes it. Ticks are kept on this screen only.
• Ready for pickup: the guest's page changes to "Ready for pickup". Any lines not yet sent to the kitchen are sent first.
• Picked up: when the guest has their order. It leaves the board.

Without the Packing step setting, orders go from the kitchen straight to Ready for pickup.

Print ticket on any accepted order prints the order ticket again, for example if it was lost.

Busy mode

At the top of the board you see the pace: Normal pace or, for example, Busy · +15 min until 20:00.

1. 1Tap it to open Busy mode.
2. 2Under Extra preparation time, choose Off, +15 min or +30 min.
3. 3Under For how long, choose 1 hour, 2 hours or Until switched off.
4. 4Tap Save.

New online orders then get a later pickup time and later time slots. Orders already placed keep their times.

Settings on the screen

Under Settings you can turn Chime for new orders on or off for this device. Leave it on when orders need to be accepted.

If something goes wrong

• "No connection. Showing the last known orders.": the board keeps showing what it had. Check the Wi-Fi; see Connection problems.
• "No receipt printer found for this counter": connect or assign a receipt printer. See The printer is not printing.
• "Could not update the order": someone else may have moved it already on another device. The board refreshes by itself; try again.
• More problems with pickup orders: see Problems with pickup orders.