Set up online ordering for pickup
Turn on your online store, choose how orders are accepted, set preparation time, pre-orders, packing and ticket printing, and share the store link.
On this page
Online ordering gives each location its own pickup store: guests choose from your menu, pick a pickup time, pay online and come to collect. Orders arrive on the POS and in the kitchen with the guest's name and pickup time. Verimly offers pickup only; there is no delivery.
Before you start
- Online ordering is included in Pro and Business. On Starter you can add it per location as an add-on. See Add-ons.
- Guests always pay online when they order, so Verimly Payments must be set up. Until then the store shows "Waiting for payments". See Set up Verimly Payments.
- Your location needs Opening hours and a public address under Settings › Locations. Pickup times are only offered inside opening hours. See Locations.
- Staff who handle pickup orders need the Handle online orders permission.
Turn it on
- Switch on Online ordering under Settings › Features, then open Settings › Online ordering.
- Turn it on for the location.
- Check the settings below and save.
Settings
Taking orders
| Setting | Default | What it does |
|---|---|---|
| Accept orders | On | Turn off to pause the store. Guests see that online ordering is paused. |
| Accept orders automatically | On | On: every paid order is accepted at once. Off: staff accept or reject each order. |
| Time to accept | 5 min (2–30) | Only without automatic acceptance. Orders left longer are rejected automatically. |
| Minimum order | 0 | 0 means no minimum. |
When you accept orders yourself, the guest's card is only reserved at checkout and charged when staff accept. If staff reject the order or the time runs out, the reservation is released and nothing is charged. Payment methods that charge at once, such as iDEAL or Bancontact, are refunded in full instead. See How guests pay online and by QR.
Pickup times
| Setting | Default | What it does |
|---|---|---|
| Preparation time | 20 min (5–240) | Shown to guests as the pickup time for "As soon as possible", and used to send scheduled orders to the kitchen in time. |
| Pre-order days ahead | 1 (0–14) | How many days ahead guests can choose a pickup time. 0 = today only. |
Pickup times are offered every 15 minutes inside your opening hours, at least the preparation time from now. "As soon as possible" is offered while you are open.
A scheduled order goes to the kitchen at its pickup time minus the preparation time. An "As soon as possible" order goes to the kitchen straight away.
Packing and the order ticket
| Setting | Default | What it does |
|---|---|---|
| Packing step | On | Once the kitchen has everything ready, the order is packed and checked before it is marked ready for pickup. |
| Print the order ticket | When the order is accepted | Never, When the order is accepted or When packing starts. The paper ticket comes out on the receipt printer at the counter. |
| Ticket copies | 1 (1–3) | How many copies are printed. |
Share your store
The Online store card on the same page shows the store's status (Taking orders, Waiting for payments or Paused), its link and a QR code. Use Copy link to share it on social media or in your Google listing, or use Download PNG to print the QR code for your window. If it says the location has no public address yet, select Edit address.
Your Verimly website can link to the store too. See Website buttons.
Which categories appear in the store is set per category under Sales channels. See Categories.
Busy mode
On a hectic evening you can give new orders more time without changing your settings. Busy mode is switched on from the handover screen: it adds 15 or 30 minutes to the preparation time of new orders for 1 hour, 2 hours or until you switch it off. Orders already placed keep their times. See Run pickup from the handover screen.
How orders arrive
- On the POS, the Online filter in Orders lists pickup orders with their pickup time, and a notice announces each new order.
- On a handover screen at the counter, orders move through New, In the kitchen, Packing and Ready.
- Kitchen tickets go to your stations as for any other order.
- In the back office, Orders lists online orders together with your other orders.
- The guest follows their order on a status page that updates by itself.
Common questions
Can guests choose delivery?
No. Online ordering is for pickup only.
Can guests tip in the online store?
No. Tips can be added with QR ordering, not in the pickup store.
Can I pause the store for an hour?
Turn off Accept orders and turn it back on later, or use busy mode on the handover screen to slow orders down instead of stopping them.
If something goes wrong
See Problems with pickup orders for missing pickup times, a paused store, rejected orders and payments.